Ho visto aziende leader a livello internazionale esporre i loro prodotti senza avere alcuna voglia di ascoltare, conversare o avere feedback . Una in particolare ha colpito la mia attenzione in una recente fiera a cui ho partecipato. Ti guardavano storto se ti avvicinavi, specialmente se privo di cravatta (come me), ti analizzavano attentamente se cercavi di prendere qualche informazione o, peggio, catalogo (ma l'obiettivo non è proprio quello di distribuire le tue informazioni?). E parliamo di una comunicazione interpersonale, in cui il tuo interlocutore è di fronte to you, in flesh and blood, not a mysterious figure who, perhaps, hiding behind nicknames and special speaking through the Web If you can force them to leave their stands, like a house of cards not even look at you in the design: analyzing your badge, check around, respond listlessly. Clearly, companies are B2B. That it is impossible for them to understand that their castles are fragile? That they must listen, talk, get feedback from outside?
Absolutely not. I expect that they understand that they have the potential to communicate in different ways. I think that they are aware that every opportunity may be an advantage for them and that "judging a book by its cover" is never too bright an idea. I like to believe that we can welcome people with a smile, speaking of products in a professional but relaxed, express the powers of the company without first passing the wrong look. Illusion? Not at all. I'm working with a company that has direct competitor of what I described a few lines ago: stand smaller, less budget but a strong desire to show that they like what they do . Spontaneous smiles to every visitor, a relaxed but very professional, 6-7 young guys to talk about industrial products (and not the usual two commercial with 20 years of experience and a great desire to be somewhere else). Fortunately, I work there: I listen, collaborate, give me ideas. And a lot of satisfaction.
(the first photo is an homage to Berg Byan, record-house of cards, the second is the "solution" that has brought a lot of people to stand firm to Samoter 2011)
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